Support & Care Services

How We Care

Meeting & Exceeding Targets

  • Direct Care Staffing Level
    As per the Ministry of Health, the target is 4 hours per day by 2025 – as of 2023, our rate is 3.9 hours.
  • Allied Health Partners
    (Social Worker, Spiritual Care, Dietitian), as per the Ministry of Health, the target is 36 minutes per day by 2025 – as of 2023, our rate is 36 minutes.
  • Agency Use
    As of 2023, we limit outside agencies to occasional registered practical nurses.
  • Average Call Bell Response Time
    On Average, we respond to call bells in 1.8 minutes.

Care Partners

Trinity Village uses "Care Partners" to be inclusive. Care Partners include Power of Attorneys, Friends, Family, Volunteers, Employees, Outside Specialty Service Providers and Students.

Our Trinity Village Care Partners

  • 3 Physicians
  • Nurse Practitioner
  • Registered Nurse (RN)
  • Registered Practical Nurses (RPN)
  • Personal Support Worker (PSW)
  • Behavioural Support Team
  • Resident Care Coordinator
  • RN Clinical Lead
  • Director and Assistant Resident Care
  • GeriMed Risk
  • Geriatric Psychiatry
  • Pharmacy – Pharmacist
  • Virtual
  • Assistant Director of Resident Care
  • Quality Care Manager
  • Floor Supervisor
  • Rai MDS
  • Infection Prevention and Control Manager/Assist Manager
  • Resident Admissions and Accounts

Admission Process & Ongoing Care Plan Maintenance

  • Preadmission documents are available through the Resident/Care Partner website "myPortal."
  • Admission Day meet and greet and share care information for starting a personalized Care Plan.
  • Week 1 Assessments completed by all Care Partners
  • Week 4 Management Review of Care Plan
  • Monthly New Resident and Care Partner meet and greet management
  • Week 6 Care Conference with resident and care partners
  • Quarterly Staff Care plan review
  • Annual Care Conference with resident and care partner
  • Bi-Annually Town Hall meeting for organization updates
  • Trinity Village Care Centre Continuous Quality Improvement Report 2023/24

Trinity Support Services

How We Support Our Residents

  • Occupational and Speech Therapies
  • Oxygen Therapy
  • Ultrasound and Xray On-site Diagnostic Testing
  • Footcare Nurse
  • ET Nurse (wound, ostomy, and continence care)
  • Physiotherapy
  • Social Worker
  • Screening Coordinator
  • Optometry, Dental, and Audiology services
  • Volunteers
  • Hairdressing, Barbering, and Esthetician
  • Financial Services
  • Student placement facility for High Schools, Community Colleges and Universities

Employee Care Partner Technology Tools

  • Nursing Staff carry iPhones for resident care needs at their fingertips and tablets for dietary requirements and ordering
  • Housekeeping, Maintenance, and Recreation use iPads and tablets
  • Food Service Workers use touch screens and tablets 
  • All other disciplines use laptops or desktop computers
  • Welbi Software -resident program and spontaneous activity-tracking
  • MealSuite - holds resident dietary requirements and ordering system
  • Point Click Care – Resident Care Plan and Billing process
  • Tecera Call Bell System located in bedroom and washroom (wall mount, wristwatch, or lanyard)
  • Wanderguard – resident tracking system, secure entrance/exit
  • Maintenance Care – Maintenance and building capital management system
  • Surge Learning - mandatory education system
  • Staff Schedule Care – employee self-managed scheduling
  • DOCIt – managing day-to-day tasks
    • Resident daily schedule sign-off
    • PSW, RPN daily tasks sign-off, Shift Experience Survey
  • Website – Resident and Care Partner Portal, communication, and response centre
  • Cameras in common locations, internal and external
  • Building Temperature Automation Software
  • Duress System Push Buttons located throughout the inside and outside of the facility