Trinity Village Complaint Submission Form

To support the quality of life for residents and a positive employee work environment, we have established a process for people to report complaints. If you have a question rather than a complaint, you can submit your question HERE.

Please note as per the legislation, every complaint and response is shared with the Ministry of Health and Long Term Care. Responses may take up to 5 day.

Please complete the form below, and within 10 days, you will be notified of the action that has been taken or is being taken to resolve your submitted complaint.

Complaint Submission Form

* Name

* Email

* Phone Number

* Today's Date

* Relation To Trinity

Family Member of Resident Trinity Village Resident Substitute Decision Maker for a Trinity Village Resident Staff Member Other

* Area of Concern

* Please explain what happened?

* Who was involved?

* When did it happen?

* Where in the home or outside the home did the incident happen? If it was inside the home, please indicate which home area it happened in, Cherry Orchard, Maple Bush, Oak Ridge, Pine Woods, Walnut Grove, common areas, or outside locations.

To avoid delays, please review all contact information carefully to ensure that it has been entered correctly.