Latest News at Trinity Village 

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Trinity Village recognizes that being able to connect with family and friends is essential to the emotional health and well-being of the people who live at Trinity Village.  We are committed to working with family are care partners to support these connections while maintaining a safe environment for residents and staff.

Please ensure to select the correct location and form below.

 

 

Communicate With Us
 

If you have a specific question, compliment, or complaint you wish to share, please click on the appropriate button below.

Question        Compliment        Complaint

 

Town Hall Registration
 

Please ensure to select the correct location and form below.

 

 

FREQUENTLY ASKED QUESTIONS

 

1. What previously announced Protocols continue?

 

Screening Protocol

- Weekly Random Rapid Testing as per Ministry guidelines

- Residents temperatures are taken twice daily morning and evening

- Staff screened, temperatures are taken at the beginning and end of shift
 

Essential Visitors Protocol

- Exception for residents at the end of life stage

New Resident Admission Protocol

- Can be viewed HERE.

Personal Protective Equipment 

- All staff on home areas are wearing appropriate PPE that are medical grade from reputable providers on as need basis

 

 

2. Where do I get tested for COVID-19?

For locations in Waterloo Region where COVID-19 testing is occurring please visit;
https://www.regionofwaterloo.ca/en/health-and-wellness/community-assessment-centres.aspx

 

For locations in WDG Region where COVID-19 testing is occurring please visit;
https://www.wdgpublichealth.ca/your-health/covid-19-information-public/assessment-centres-wdg

 

 

3. Where do I check my COVID results?

Go to the link below, scroll down to the bottom of the page, click I Accept. This will bring you to the Verify with Health Card, enter your information, and click Verify Patient at the bottom of the page. This will bring you to your test results. 
https://covid19results.ehealthontario.ca:4443/login

 

 

4. Can I bring flowers for my loved one?

Yes, flowers may be brought in with the exception of Lillies and Hyacinths due to allergy reasons per policy. Flowers will go straight to your loved ones once we receive them.

 

 

5. Can I bring in food items for my loved one?

 

Trinity Village has reviewed its policy regarding food from outside sources for residents. We are happy to announce that homemade and home baked food items for loved one(s) are welcomed. All food items and drinks being sent or brought into the home must still be reviewed for approval by the Nutrition Manager in consultation with the Registered Dietitian. All requests will be forwarded to the Nutrition Manager at [email protected] or 519-893-6320 ext. 230

6. Can I rent out spaces for public getherings at Trinity Village?

 

Due to COVID parameters and guidelines Trinity Village will not be renting any of their spaces for private functions/events at this time.

 

7. What are my other transportation options for Absences?

 

Public Transportation

Mobility Plus (must be a registered user with a valid MobilityPLUS ID number & book well in advance)

(519) 744-2241 (Booking Hours Monday-Sunday 8:30 a.m. - 10:15 p.m.) 

https://www.grt.ca/en/rider-information/using-specialized-services.aspx#

 

Wheelchair Taxi Cab

United Taxi

519-888-9999

https://unitedtaxi.ca/

 

City Cabs
(519) 747-7777
https://www.citycabs.ca/

 

Non-Emergency Patient Transfer

Voyago

1-855-263-7163

https://www.voyageurmedical.ca/

 

ONE Transportation

519-572-7315

www.onetransportation.ca

 

New Canadian Medical Transfer

519-571-1171

www.ncmt.ca